3/6/2024 0 Comments Live queue meaningIt's when a support team has to work with a sales department to prioritize cases and customer service leads. Others happen during the seasonal ecommerce rush, like Black Friday. Properly trained sales agents can use queues to fish for VIP customers in the sea of mediocre leads. They let companies maintain control over who is interacting with their business. But that's exactly when your company can shine with great customer service and win some trust in the eyes of frustrated clients.īut some businesses turn them into assets. Maintaining high levels of average response times may prove to be a challenge in such circumstances. These end up becoming scary moments for support agents who are desperately trying to effectively manage a live chat queue while an angry mob demands answers. Most of them pop up as unwanted byproducts of other issues. Queues may happen even in the best-managed shopping lines. Let's dive into it! Why do companies manage their support queues? How can we effectively manage support queues to save our customers from such an experience? Such unbearable waiting can take a toll in the online world just as well. Finally, you drop your basket and leave the line, hoping to never return again. Your frustration rises with every cart bump. Time slows down to the point where you're wondering if you'll ever get out of the shop today. The next person in front of you is yelling at the cashier to open another lane. Someone is ramming you with a cart from behind. ![]() So you drive to the shop, pick up some suspiciously-similar items to the ones you bought last year, and now you're standing in line. Your significant other asked you to buy new Christmas tree ornaments and other decorations for the upcoming holidays. Copy link to clipboard Link copied to clipboard
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